🛍️ Multisouq Return & Refund Policy

At Multisouq, your satisfaction is our priority. All refunds and returns are handled directly by the vendors. Follow the steps below for a smooth process.

⏳ Return Window

Requests for returns or exchanges must be made within 15 days of receiving your order.
Some items, such as gift cards or final sale products, may not be eligible. Check the product details for vendor policies.

🔄 How to Request a Refund

Go to your Order Details page on Multisouq.
Select the item you want to return.
Click “Request a Refund”. Your request will go directly to the vendor.
The vendor will review your request and provide instructions for returning the product, if required.

Refunds are usually issued to the original payment method. Vendors may also offer store credit or gift cards. Processing times vary by vendor.

🎁 Holiday & Special Items

Vendors may offer extended return windows during holidays—check product details.
For gifts, review the vendor’s return instructions before requesting a refund.

📝 Vendor Discretion

Vendors handle returns on a case-by-case basis.
Eligibility is determined by item condition, original packaging, and proof of purchase.
Vendors may reject returns in cases of potential fraud or abuse.

🔒 Privacy & Information

Vendors may request additional information to verify your order or process your return. Handling of personal information is governed by each vendor’s privacy policy.

💬 Need Help?

If you have questions about a specific order or item, please contact the vendor directly.

Request a Refund